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Telecommunicator - Lateral Entry

City of McHenry

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Contact Information

Address:

City of McHenry
333 S. Green Street
McHenry, IL 60050

Position Information

Application Deadline:

  • Until Filled

Salary:

  • $63,663.51 - $72,662.31 DOQ (+ overtime)

    Wage effective May 1, 2025

    Top salary in May 2028 will be $92,591.29 

    Benefits include:

    • IMRF Pension
    • Excellent health, dental and vision insurance
    • City paid life insurance
    • Paid vacation, personal, and sick days
    • Comp time and holiday pay
    • 457 Deferred Compensation Plan
    • Employee Assistance Program

Position Details

The City of McHenry is accepting applications for full-time experienced Telecommunicators.

To apply for this position applicants must have at least one year of experience in a multi-jurisdiction emergency dispatch center.

Are you looking for a challenging and rewarding career with an organization that values its people, provides competitive wages and outstanding benefits? Join our team!

The Telecommunicator (T/C) is a civilian member of the Police Department engaged in the coordination and dispatch of emergency Police, Fire and Emergency Medical services provided by the City of McHenry received from Emergency Communications networks and devices including but not limited to E-911 telephone system, inter/intra-departmental voice radio interconnects and State/Federal criminal justice data systems. NERCOM handles on average 86,000 emergency service calls annually for 15 police and fire/rescue agencies.

Apply directly at:

https://www.governmentjobs.com/careers/mchenry

Qualifications:

  • Minimum 1 year of experience in a multi-jurisdiction emergency dispatch center.
  • High school diploma or equivalent.
  • Obtain/maintain LEADS /NCIC, CPR, and EMD certifications.
  • Pass extensive background investigation and employment physical. No felony convictions.
  • Ability to work a 24/7 schedule in 12 hours shifts. Weekends and holidays are required.
  • Work well under pressure, effectively manage stress, and maintain emotional balance under rapidly changing situations.
  • Ability to listen, comprehend the caller, follow established protocol, and make quick decisions affecting public safety.
  • Ability to multi-task - answer phones, communicate with caller, dispatch to police/fire/EMS, enter data into system all simultaneously.
  • Produce written reports, logs, and records.
  • General computer skills in a Windows environment; type 35 words per minute
  • Read, understand and interpret maps; receive/give directions using maps.
  • The ability to provide excellent customer service while professionally communicating with callers who may be angry, argumentative or disagreeable.
  • Understand and comply with all department procedures, rules, and regulations.
  • Bi-lingual skills a plus.
  • Preference will be given to candidates who hold EMD certification and have work experience with Central Square CAD software.

Hiring Process:

  • All applications will be screened to confirm minimum qualifications are met. Qualified applications are kept on file and applicants may be selected for further consideration.
  • Applicants selected for further consideration will be invited to a mandatory panel interview.
  • Selected candidates will then be sent for psychological testing.
  • Candidates receiving an offer of employment will then be sent for a physical and drug screen.


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