Records Specialist

Village of Downers Grove

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Contact Information

Address:

Village of Downers Grove
850 Curtiss Street
Downers Grove, IL 60515

Phone:

  • 630-434-5500

Position Information

Application Deadline:

  • Until Filled

Salary:

  • Full Salary Range: $49,640 - $68,254

    Maximum Starting: $59,567, dependent on qualifications

    The Village offers an excellent benefits package, including:

    • Health, dental, vision, and life insurance
    • Participation in the Illinois Municipal Retirement Fund (IMRF) 

    Review the Benefits Summary for additional details.

Sworn:

  • 71

Population:

  • 50,000

Position Details

Village of Downers Grove

JOB OPPORTUNITY

Records Specialist

Police Department

The Village of Downers Grove is seeking a Records Specialist to perform various administrative and public service duties, including internal and external customer service.

Major Duties and Functions:

  • Provides customer service at the front desk, as well as over the phone
  • Performs data entry and scanning for various procedures, including traffic tickets, arrest charging documents, parking tickets, accident reports, and warrants
  • Provides quality control to ensure accurate and complete paperwork. Collaborates with police officers to review and correct paperwork.
  • Completes State and Internal reporting as needed, and assists other Police Department personnel with reporting
  • Communicates with citizens through a variety of platforms
  • Accepts, processes, and reports payments for various police functions, including reports, fingerprinting, parking tickets, and administrative tows
  • Enters and maintains all state mandated logs and documents related to the dispatch center's LEADS activities
  • Acts as liaison to the parking ticket system vendor
  • Processes Freedom of Information Act Requests
  • Processes Federal background checks
  • Other duties as assigned

Knowledge, Skills, and Abilities Required:

  • High level of customer service skills and experience
  • Knowledge of basic arithmetic
  • Strong interpersonal skills and the ability to show empathy when dealing with difficult situations
  • Ability to multitask in a fast-paced environment without a loss in detail, productivity, or quality

Equipment Used:

In addition to general office equipment and software, document management systems, staffing, the LEADS system, and other police department software will be used.

Education and Experience:

  • A high school diploma or equivalent is required.
  • Previous experience in law enforcement and customer service is preferred.
  • Any combination of education and experience that produces the required knowledge, skills, and abilities is also acceptable. 

Licenses and Certifications:

  • LEADS, NIMS - Levels 100, 200 & 700, and FOIA Certifications are desirable but may be obtained after hire

APPLY NOW!

Interested candidates may apply online at:

https://villageofdownersgroveilemployees.munisselfservice.com/employmentopportunities/default.aspx

Only online applications will be accepted, except for providing reasonable accommodations. The position is open until filled.

For more information, or assistance, please contact the Human Resource Department at:

630-434-5500

The Village of Downers Grove is an Equal Opportunity Employer.



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