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Telecommunicator

City of DeKalb

Contact Information

Address:

City of DeKalb
164 E. Lincoln Highway
DeKalb, IL 60115

Website:

www.cityofdekalb.com

Phone:

815-748-2398

Email:

hr@cityofdekalb.com

Position Information

Application Deadline:

Until Filled (Initial Review: 10/6/25)

Salary:

$55,369 - $79,331

Benefits:
- Medical, Prescription and Dental Insurance (effective first day!)
- IMRF Pension
- Life Insurance
- Paid Vacation, Sick, & Holiday Pay
- Deferred Compensation Plan (457 plan)
- Employee Assistance Program (EAP)
- Clothing Allowance
- Wellness Program

Population:

40,290

Position Details

Looking to fill immediate openings!

The City of DeKalb is accepting applications for Telecommunicator!

Are you looking for a Center where you can get to know your officers and fire department staff? If yes, we may be the Center for you! The Telecommunicator is part of the Community Support Services Division and is located in the DeKalb Police Department.

The Telecommunicator:

Receives, prioritizes and responds to incoming emergency and non-emergency calls for police, fire and paramedic services.
Receives emergency calls for service from multiple sources including an NG9-1-1 system, text-to-911, video-to-911, video relay services, social media, and alarm reporting integrations.
Operates a multi-channel computerized radio communication console with multiple computer terminals including phone and radio systems to obtain, enter, dispatch, transmit and maintain information and calls for service.

No experience? Not a problem! We offer comprehensive training program to ensure you are prepared for the role!

Experienced? Check us out! Prior experience will be reviewed for placement within range.

Qualifications:

High School Diploma or equivalent required.
LEADS 3.0 Full Access Certification within 30 days of employment.
Illinois State Police Telecommunicator Sexual Assault and Sexual Abuse Training within 30 days of employment.
40-hour PowerPhone Public Safety Dispatch Course (Emergency Medical Dispatch, Law Enforcement Dispatch, and Fire Service Dispatch) while in training.
American Heart Association Basic Life Saver CPR/AED or equivalent Certification within an agreed-upon timeframe.
Obtain an Illinois Department of Public Health Emergency Medical Dispatcher license before the completion of training.
Valid driver’s license
Ability to type 35 words per minute.
Prior experience a plus, but willing to train the right person!

Application Instructions:

To view the full job description, hiring and residency requirements, and application instructions, please visit:

https://www.cityofdekalb.com/254/Employment

Questions:

Contact:

hr@cityofdekalb.com

Initial review of applications to begin October 6th. The position will remain open until filled.

The City of DeKalb is an Equal Employment Opportunity Employer

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