Position Details
KenCom Public Safety Dispatch is seeking qualified candidates for the full-time position of 9-1-1 Telecommunicator.
Department Overview:
KenCom Public Safety Dispatch is a 24-hour, 7-day-per-week multijurisdictional Emergency Communications Center in Kendall County, Yorkville, IL, serving thirteen (13) police, fire, and EMS agencies. The 9-1-1 telecommunicator role is not just a job but a crucial part of our operations, as they are the first point of contact in emergencies. KenCom seeks 9-1-1 telecommunicator applicants who want to work in an exciting, challenging, and rewarding field.
City/County Area Information:
Kendall County, including Montgomery, Newark, Oswego, Plano, and Yorkville, has an approximate population of 145,000. Additional Information for KenCom Public Safety Dispatch can be found on our website at kencom911.com
Job duties include, and are not limited to:
- Answering 9-1-1 and non-emergency calls.
- Prioritizing calls and dispatching the appropriate responders.
- Track and maintain logs for emergency responders using a computer-aided dispatch (CAD) system.
- Interprets and relays complex data when necessary.
- Enters records in the State and Federal law enforcement databases.
- Performs routine office and clerical tasks.
- Works in a team environment and provides support to co-workers.
Job Requirements:
- 18 Years of Age
- Proof of eligibility to work in the United States
- High School Diploma or equivalent (GED)
- Valid Driver's License (not required to be Illinois)
- Ability to read & speak English
- Entry-level exams through NTN
- Must be able to type 40 wpm using standard keyboarding methods accurately
- Must have schedule flexibility, including working weekends, holidays, and overtime that may be mandatory
- Must have experience and be proficient in working with Windows-based computer operating systems
- Ability to multitask
- Must be of sound moral character and integrity
- Must exercise good judgment and demonstrate the ability to problem-solve
- Must have excellent customer service skills
- Complete job preview sit along with a current telecommunicator
Necessary Certifications/Licensing:
The ability to obtain certifications/licenses within six (6) months of employment in the following courses and any other courses assigned by the employer:
- CPR
- EMD (Emergency Medical Dispatch)
- LEADS (Law Enforcement Agencies Data System)
- IDPH – (IL Department of Public Health) Prior
Experience:
Previous work in a public safety environment, especially in an Emergency Communication Center, is preferred but not required.
Hiring Process:
- Online Exam
- Brief orientation
- Typing test, online and in-person
- Multiple interviews
- Extensive background investigation
- Physical exam, hearing test, and drug screening
The testing deadline is Friday, October 31, 2025.
To be considered, all candidates must complete testing through the National Testing Network (NTN).
Please visit www.nationaltestingnetwork.com and follow the steps below to proceed with the testing process:
- Visit www.nationaltestingnetwork.com
- Go to "Find Jobs". Select "Emergency Communications Jobs" and sign up for KenCom
- Review all information related to KenCom's 9-1-1 Telecommunicator position, including minimum requirements and benefits
- Complete the NTN registration process and schedule your test
- Review the detailed information about the testing process
- Review the Frequently Asked Questions (FAQs) and take an online practice test (if desired)
Upon completing the scheduled entry-level exam, KenCom will contact the candidates who have attained a passing score to participate in additional steps of the candidate selection process. You must notify KenCom of any changes in contact information during the selection process by emailing HR@KenCom911.com.
Please do not call the dispatch center for employment updates or questions.
National Testing Network is a service that conducts entry-level testing in a standardized, professional environment. It does not replace KenCom's responsibility and decision-making in the hiring process. All candidate results are provided to KenCom, where the final decisions are made.
If you have any questions please contact Human Resources at:
HR@KenCom911.com
OR
630-553-9856
For further information about the KenCom Public Safety Dispatch Center you may also visit:
KenCom911.com
