Public Safety Telecommunicator

City of Elgin

Contact Information

Address:

Website:

• www.cityofelgin.org

Phone:

• 847-931-6049

Fax:

• 847-931-5906

Email:

• bennett_t@cityofelgin.org

Application Deadline:

• 11/08/19

Salary:

• $57,722 - $70,868

Sworn:

• 188

Population:

• 110,000

Position Details

Under supervision, the Public Safety Telecommunicator I perform the full range of operational duties required in dispatching public safety personnel and equipment. This is the entry grade level of the Public Safety Telecommunicator position. Public Safety Telecommunicator I's receive routine and emergency calls and transmit/receive messages via radio, 9-1-1 emergency phone lines and various computer systems. The Emergency Communications Center operates on a 7-day, 24-hour schedule basis and personnel in this position will be required to work a variety of shifts as well as overtime.

GENERAL DEFINITION AND CONDITIONS OF WORK:

• Answers incoming 911 and non-emergency phone calls and takes appropriate action to handle call
• Dispatches appropriate emergency police, fire, and rescue units to calls for service, prioritizing each incident, and under varied conditions using standard operating procedures
• Monitors status of all committed fire, police, and rescue units and provides supplemental information to units as it becomes available and/or necessary
• Must have a high school diploma or completion of G.E.D
• Satisfactorily pass a proficiency test and oral interview
• Satisfactorily pass a background investigation to determine suitability for the position; Investigation also to include a criminal history record check
• Satisfactorily pass a drug screen test and hearing test
• Pass Typing Test - 140 kpm
• Certification Requirements:
• Ability to satisfactorily complete Law Enforcement Agencies Data Systems Operator Certification by end of training period
• Ability to satisfactorily complete Basic Life Support for Healthcare Providers Certification by end of training period
• Ability to satisfactorily complete Emergency Medical Dispatch Certification by end of training period
• Required to have 12 hours continuing education credits annually to maintain Emergency Medical Dispatch Certification

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