Telecommunicator - Entry Level

• High school diploma or equivalent.
• Obtain/maintain LEADS /NCIC, CPR, and EMD certifications.
• Pass extensive background investigation and employment physical. No felony convictions.
• Ability to work a 24/7 schedule in 12 hours shifts. Weekends and holidays are required.
• Work well under pressure, effectively manage stress, and maintain emotional balance under rapidly changing situations.
• Ability to listen, comprehend the caller, follow established protocol, and make quick decisions affecting public safety.
• Ability to multi-task - answer phones, communicate with caller, dispatch to police/fire/EMS, enter data into system all simultaneously.
• Produce written reports, logs, and records.
• General computer skills in a Windows environment; type 35 words per minute
• Read, understand and interpret maps; receive/give directions using maps.
• The ability to provide excellent customer service while professionally communicating with callers who may be angry, argumentative or disagreeable.
• Understand and comply with all department procedures, rules, and regulations.
• Bi-lingual skills a plus.
• Preference will be given to candidates who hold EMD certification and have work experience with Central Square CAD software.

• Qualified applicants will be invited to a mandatory at-home online exam through our test provider, CritiCall/TestGenius.
• Candidates passing the written exam will be invited to a panel interview.
• Interviews are anticipated to take place at the beginning of December. 
• Selected candidates will then be sent for psychological testing.
• Candidates receiving an offer of employment will then be sent for a physical and drug screen.

The City of McHenry is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, age, marital status, sexual orientation, gender identity, disability, veteran status, or any other protected class.