Director of Emergency Communications Center

Village of Broadview

Eisenhower Emergency Communications Center

Contact Information

Address:

Website:

• broadview-il.gov

Phone:

• 708-681-3600

Email:

• ljones@broadview-il.gov

Application Deadline:

• 11/17/25

Salary:

• $82,000 - $94,239 annually, depending on education and experience

  Benefits:

  • Medical, Dental and Vision insurance
  • Three (3) weeks vacation, Six (6) Personal Days & Eleven (11) Paid Holidays
  • Illinois Municipal Retirement Plan (IMRF) participation
  • Ability to contribute to a Differed Compensation Plan

Sworn:

• 31

Population:

• 8,000

Position Details

Purpose of Position/Job Summary:

Serves as the Director of the Eisenhower Emergency Communications Center "IKE911", responsible for the administration and management of the Public Safety Answering Point (PSAP). This is a non-union management position.

Essential Duties and Responsibilities:

• Supervises, directs and evaluates assigned staff; provides information, advice and expertise.
• Attends meetings of the ETSB as the IKE911 Center Representative.
• Coordinates daily work activities of Telecommunicators; organizes and prioritizes workload; makes work assignments, monitors status of work in progress and inspects completed work; troubleshoots problem situations.
• Reviews schedules to ensure adequate coverage on a 24-hour basis; reviews and approves vacation and time due requests.
• Ensures compliance with applicable codes, laws, rules, regulations, standards, policies and procedures; recommends or initiates action necessary to correct deviations or violations.
• Assists in the hiring process for Telecommunicator employees.
• Reviews, implements, and maintains standard operating procedures pertaining to Telecommunicator's activities.
• Helps IT and other vendors in maintaining the department's computer systems; troubleshoots problem situations to ensure ongoing operations.
• Maintains dispatch files and filing system.
• Prepares statistical reports for public safety agencies, governmental units, state and federal agencies. Prepares and administers Center budget(s) as approved by the ETSB.
• Maintains awareness of new trends and advances in the field; attends workshops and training sessions as appropriate.
• Work with Emergency Management during an activation of the Emergency Operations Center. Serves on a 24-hour on call status for emergencies.
• Investigates all internal and external compliments and complaints regarding the operations of the IKE911 Center, and forwards those issues to appropriate Community established chain of command. 

Qualifications:

• A Citizen of the United States.
• Pass criminal background w/no felony convictions.
• Have a valid driver's license w/clean driving record.
• Maintains frequent contact with co-workers, public safety agencies, vendors, and the public for the purpose of exchanging and explaining information and coordinating 911 communication center activities.

Education & Experience:

• Possess an Associate Degree or 60 credit hours (in Computer Science, Criminal Justice, Fire Services or Emergency Management) w/certifications or higher.
• Five (5) years of experience in a 911 Center as a Telecommunicator (or related field).
• Three (3) years as 911 Shift Supervisor, Assistant Director, Director or similarly named management position showing increased levels of responsibility. This requirement may be waived based on an additional ten (10) years of service as a Telecommunicator for fifteen (15) total years.
• Must have passed a 911 Center Supervisor course within the past three (3) years.
• Center Manager Certification Program (CMCP), Emergency Number Professional (ENP), Registered Public-Safety Leader (RPL) certification preferred.

Applications Process:

Interested individuals are to submit resume and copies of any/all certifications in person or via U.S. Mail to:

LeTisa Jones, Village Administrator

Village of Broadview

2350 S. 25th Avenue

Broadview, IL 60155

Ad viewed 119 times