IT Support Specialist

City of Highland Park

Contact Information

Address:

Website:

• www.cityhpil.com/careers
• www.cityhpil.com

Email:

• hr@cityhpil.com

Application Deadline:

• 10/30/25

Salary:

• Expected Hiring Range: $67,000 - $76,000, dependent on qualifications

  IMRF pension eligible

Sworn:

• 60

Population:

• 30,000

Position Details

Primary Purpose:

Provides dedicated, on-site technical support to the Police Department with a focus on law enforcement technology systems. Ensures reliability, security, and compliance of Police IT infrastructure while also assisting with broader City IT initiatives. Delivers responsive Tier 1 support, maintains critical public safety systems, and serves as the primary liaison between the Police Department and the City's IT Division. 

Supervision Received:

Jointly supervised by the Administrative Commander and the Manager of Information Technology.

Supervision Exercised:

Minimal supervision exercised on projects where IT has leadership role.

Essential Duties and Responsibilities:

While cybersecurity is not a primary function of this role, each function of this role is assumed to impact cybersecurity:

• Provide Tier 1 help desk support to Police Department personnel. Troubleshoot and resolve issues related to computers, mobile data terminals (MDTs), body-worn cameras, in-car video systems, security camera systems, physical access controls, phones, software, and related equipment.
• Maintain and support law enforcement-specific systems, including body camera and dash cam infrastructure, CJIS-compliant networks, Cradlepoint connectivity, GIS systems, and mobile device management.
• Install, configure, and maintain workstations, mobile devices, vehicle-based systems, operating systems, and software specific to law enforcement operations. Coordinate with vendors and internal teams on system upgrades and equipment lifecycle.
• Collaborate with City IT staff on broader infrastructure projects, cybersecurity practices, and IT asset management. Ensure Police systems align with City standards and best practices.
• Develop and update system documentation, operational procedures, and technical manuals for Police IT systems. Train staff on basic technology functions and troubleshooting.
• Perform other related duties as assigned. 

Education:

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• An Associate's degree combined with relevant certifications may substitute for the bachelor's degree. 

Experience:

• Two to five years of experience in IT support, including experience with mobile or field-based technology systems.
• Prior experience supporting public safety or law enforcement technology strongly preferred. 

Certification or License:

• Valid driver's license is required.
• We encourage candidates to demonstrate their commitment to professional growth through relevant IT certifications. Examples might include CompTIA A+ or Network+, Cisco's CCNA or other networking certifications, Microsoft or Google Cloud credentials, or any other industry-recognized certifications. These are not mandatory, but they reflect a dedication to staying current in the field and continuously developing your technical expertise. 

Required Knowledge, Skills, and Proficiencies:

• Knowledge of public safety technology systems, including mobile data, surveillance, and in-vehicle connectivity
• Familiarity with CJIS security requirements and compliance standards
• Ability to troubleshoot hardware and software issues independently
• Strong verbal and written communication skills
• Customer service mindset with a calm, supportive approach in high-pressure situations
• Ability to prioritize and respond to urgent requests while managing routine maintenance
• Comfort working in a law enforcement environment with sensitive and confidential data 

For more information, or to apply, visit: 

http://www.cityhpil.com/careers

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