Public Safety Communications Shift Supervisor

City of Elgin

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Contact Information

Address:

City of Elgin
150 Dexter Court
Elgin, IL 60120

Phone Number:

  • 847-931-6049

Fax Number:

  • 847-931-5906

Position Information

Application Deadline:

  • 11/27/19

Salary:

  • $68,858 - $92,277

Sworn Officers:

  • 186

Population:

  • 110,000

Position Details

Performs difficult technical work overseeing and participating in the dispatching public safety and related equipment and personnel to emergency and non-emergency requests for service; does related work as required. Work is performed under the general supervision of the Communications Director. Supervision is exercised over communications personnel.

GENERAL DEFINITION AND CONDITIONS OF WORK:

  • Serving as shift supervisor of the Communications Center
  • Participating in receiving, classifying, processing and dispatching all emergency and non-emergency calls for service utilizing E-911, business telephone system, computer-aided dispatch and other computer related systems
  • Assists public with informational requests
  • Serves as Emergency Communications Center Shift Supervisor
  • Assists communications personnel in the operation of radios, telecommunications equipment recording devices, computer terminals and records procedures
  • Receives emergency and non-emergency calls, determines location and nature of call and dispatches appropriate personnel and equipment
  • Receives and forwards informational requests and other calls for city departments
  • Receives and transmits messages by radio and maintains radio log on shift work
  • Oversees reports prepared by communications personnel for completeness and accuracy
  • Assists with CAD corrections if necessary
  • Helps prepare a variety of reports for the Director Operates the TDD interface to receive calls for the hearing impaired
  • Works varying shifts and flexible schedules
  • Conducts employee evaluations
  • Prepares shift and payroll data
  • Reviews, tests and implements new equipment
  • Oversees LEADS system and department compliance
  • Processes subpoena requests from courts and makes appropriate tape recordings
  • Serves as Communications Director as assigned
  • Provides and oversees training of new communications personnel
  • Performs data entry Performs related tasks as required

KNOWLEDGE, SKILLS AND ABILITIES:

  • Thorough knowledge of the methods of operating the communications system
  • Thorough knowledge of radio and teletype procedures
  • Thorough knowledge of the geography of the city and location of important buildings
  • Ability to type at a reasonable rate of speed
  • Extensive and demonstrative knowledge of the use and application of MS Office Suite and electronic mail systems
  • Ability to speak distinctly
  • Ability to operate all communications equipment
  • Ability to solve problems within scope of responsibility
  • Ability to deal courteously with the general public under stressful conditions
  • Ability to supervise the work of communications personnel
  • Ability to establish and maintain effective working relationships with associates

EDUCATION AND EXPERIENCE:

Any combination of education and experience equivalent to graduation from high school supplemented by specialized telecommunications training and considerable experience as a Communications Operator.

ADDITIONAL INFORMATION:

SPECIAL REQUIREMENTS:

Possession of LEADS and EMD certification.



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