Public Safety Communications Shift Supervisor

City of Elgin

Contact Information

Address:

Website:

• www.cityofelgin.org

Phone:

• 847-931-6049

Fax:

• 847-931-5906

Email:

• bennett_t@cityofelgin.org

Application Deadline:

• 11/27/19

Salary:

• $68,858 - $92,277

Sworn:

• 186

Population:

• 110,000

Position Details

Performs difficult technical work overseeing and participating in the dispatching public safety and related equipment and personnel to emergency and non-emergency requests for service; does related work as required. Work is performed under the general supervision of the Communications Director. Supervision is exercised over communications personnel.

GENERAL DEFINITION AND CONDITIONS OF WORK:

• Serving as shift supervisor of the Communications Center
• Participating in receiving, classifying, processing and dispatching all emergency and non-emergency calls for service utilizing E-911, business telephone system, computer-aided dispatch and other computer related systems
• Assists public with informational requests
• Serves as Emergency Communications Center Shift Supervisor
• Assists communications personnel in the operation of radios, telecommunications equipment recording devices, computer terminals and records procedures
• Receives emergency and non-emergency calls, determines location and nature of call and dispatches appropriate personnel and equipment
• Receives and forwards informational requests and other calls for city departments
• Receives and transmits messages by radio and maintains radio log on shift work
• Oversees reports prepared by communications personnel for completeness and accuracy
• Assists with CAD corrections if necessary
• Helps prepare a variety of reports for the Director Operates the TDD interface to receive calls for the hearing impaired
• Works varying shifts and flexible schedules
• Conducts employee evaluations
• Prepares shift and payroll data
• Reviews, tests and implements new equipment
• Oversees LEADS system and department compliance
• Processes subpoena requests from courts and makes appropriate tape recordings
• Serves as Communications Director as assigned
• Provides and oversees training of new communications personnel
• Performs data entry Performs related tasks as required

KNOWLEDGE, SKILLS AND ABILITIES:

• Thorough knowledge of the methods of operating the communications system
• Thorough knowledge of radio and teletype procedures
• Thorough knowledge of the geography of the city and location of important buildings
• Ability to type at a reasonable rate of speed
• Extensive and demonstrative knowledge of the use and application of MS Office Suite and electronic mail systems
• Ability to speak distinctly
• Ability to operate all communications equipment
• Ability to solve problems within scope of responsibility
• Ability to deal courteously with the general public under stressful conditions
• Ability to supervise the work of communications personnel
• Ability to establish and maintain effective working relationships with associates

EDUCATION AND EXPERIENCE:

Any combination of education and experience equivalent to graduation from high school supplemented by specialized telecommunications training and considerable experience as a Communications Operator.

ADDITIONAL INFORMATION:

SPECIAL REQUIREMENTS:

Possession of LEADS and EMD certification.

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