Starting: $36.117/hour
Salary Range: $75,125 - $107,106
Telecommunicators receive an excellent benefit package and ongoing training opportunities.
Benefits:
The 2025 Cook County Employee Benefits Overview can be viewed at:
Posting Number:
2026-2
Location of Position:
Cook County Sheriff’s Office
Sheriff’s Police Department Emergency Communications
9511 W. Harrison Street
Des Plaines, IL 60016
Please note that you can only apply for this position online and you must have a valid e-mail address to apply.
All current Sheriff’s Office employees must apply utilizing the “Internal Job Postings” – “Internal Civilian Employment Opportunities” link found on the Cook County Sheriff’s Office SheriffNet website. The link can be accessed under “Departments – Human Resources”.
Cook County Sheriff’s Office Human Resources Department
3026 S. California, Building #2
Chicago, IL 60608
773-674-8427
Office Hours:
Monday through Friday
8:30 AM to 4:30 PM
The Cook County Sheriff's Police Department Emergency Communications Center, located in Des Plaines, Illinois is seeking applicants for the position of Telecommunicator.
The center continues to rapidly grow as additional agencies are consolidated into the Cook County ETSB. The service population is 375,000 residents and expected to grow to 450,000 residents by the end of 2026.
The Emergency Communications Center is multi-jurisdictional operation that receives and dispatches police only for service in Cook County, as well as Metra rail lines located in Cook, DuPage, Kane, Kenosha (WI), Lake, McHenry and Will counties. The center is a high activity environment that processes over 2,100 phone calls a day. The Telecommunicator position supports a twenty-four (24) hour, seven (7) days a week, where applicants must have the ability to Posting Number: 2026-2 Date: January 16, 2026 work rotating shifts that include weekends and holidays.
Telecommunicators are responsible for answering Emergency 911 and non-emergency calls for all unincorporated areas of Cook County, as well as assisting those jurisdictions that do not have Emergency 911 systems or contract dispatch agencies. Telecommunicators enter all emergency data into the Premier One Computer Aided Dispatch (P1 CAD) system. The Telecommunicator, from the information received, determines the nature of the call (police, fire, EMS, or other emergency) and assigns its priority using designated codes and dispatches the appropriate beat car to the scene using the radio and P1 CAD system. Telecommunicators are responsible for entering, retrieving and accurately interpreting information contained in the Law Enforcement Agencies Data System (L.E.A.D.S.) and the National Crime Information Center (NCIC) system and for responding to public works, utilities, and community service calls for assistance and/or repair.
Qualified candidates will be placed on an eligibility list.
View our recruitment video at:
https://www.cookcountysheriffil.gov/departments/cook-county-e-911/careers/
This position is in a call center environment, with exposure to multiple computer screens and requires work under stressful conditions. Essential and marginal functions may require maintaining physical condition necessary for sitting for prolonged periods of time and continuously wearing a headset which restricts movement in the work area.
The hours of operation are twenty-four (24) hours a day, three hundred and sixty-five (365) days a year.
The employee is primarily scheduled for shift work hours and work periods may have permanent or rotating days off, frequently requiring the employee to work holidays, weekends, evenings and nights.
These elements are not intended to cause distress but rather to reflect the realities of work in a 9-1-1 emergency communications center. Telecommunicators are often exposed to callers who are panicked, hostile, grieving, or in crisis. Assessment results are aided with the use of Artificial Intelligence (AI). The purpose of this assessment is to evaluate how candidates manage focus, composure, and professionalism in the face of such challenges.
The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee’s normal line of work.
*Article EE, Civilian Recruitment and Selection Process, of the Sheriff’s Employment Action Manual (SEAM), applies to this employment process and can be found at the following link:
Please note that there are no remote job opportunities, all positions are located onsite.
All Cook County Sheriff’s Office employees must apply on the internal employment page to be considered; the application may be accessed via the SheriffNet site on the Human Resource page.
*Note: All Internal Applicants are subject to Cook County Promotional salary rules if selected.
EEO Statement:
The Cook County Sheriff’s Office is an equal opportunity employer and prohibits all unlawful discrimination in its hiring and promotional process. The Cook County Sheriff’s Office employment decisions will not be based on race, color, ancestry, religion, national origin, age, gender identity, sexual orientation, family or parental status, disability, genetic information, or any other basis prohibited by applicable law.
Drug and Alcohol-Free Workplace:
It is the policy of the Cook County Sheriff’s Office to provide a drug- and alcohol-free workplace for all members.
It is imperative that all Sheriff’s Office members are capable of devoting constant and uninterrupted attention to the performance of all assigned duties without risk to safety and security for themselves, other members, or the public. To ensure the goals of this policy are met, all Sheriff’s Office members shall be subject to drug and alcohol testing, whether mandatory, random or based on reasonable suspicion.
*Must be legally authorized to work in the United States.*:
This position requires successful completion of post-offer tests, which may include a background check, drug screen and/or medical examination. Falsification of any information in the application process will result in disqualification and ineligible for appointment to, or employment in, a position in the County service for a period of five years. For current Cook County Sheriff’s employees, such falsification may result in discipline, up to and including termination, and ineligible for appointment to or employment in a position in the County service for a period of five years. See Cook County Code of Ordinances, Article II, Sections 44-54 Unlawful Practices Relating to Employees and Employment - Penalty, 44-56 Political Discrimination; Cook County Employment Plan, Section V.N. Pre-Interview License and Certification Verification; Supplemental Policy No. 2014-2.13 Ineligible for Rehire List; and Cook County Personnel Rules 3.3(b) (7) (8) (18).
Sheriff’s Employment Action Manual (SEAM):
The Cook County Sheriff’s Office hiring process is governed by the Sheriff’s Employment Action Manual (SEAM) which prohibits employment actions from being influenced by any Political Reasons or Factors for Non-Exempt Positions. Cook County Sheriff’s officials and employees who become aware of or receive a complaint that involves an allegation of Political Reasons or Factors being considered in the hiring process of Non-Exempt positions are obligated to refer the complaint to the Cook County Sheriff’s Director of Compliance. If the Cook County Sheriff’s Director of Compliance sustains allegations of Political Reasons or Factors being considered, the Cook County Sheriff’s Office will disqualify the Applicant or Candidate from consideration for employment and disciplinary action will be imposed on any involved Cook County employees, if applicable.”
The advertisement of this position by any individual does not constitute an offer or promise of employment, promotion, or any other employment action and shall not influence the Cook County Sheriff’s Office hiring decision.
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