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911 Telecommunicator

City of Naperville


Contact Information


City of Naperville
400 S. Eagle Street
Naperville, IL 60540

Position Information

Application Deadline:

  • 03/20/20
  • @ 5:00 PM


  • $25.22/hour per Union Contract


  • 148,000

Position Details

The City of Naperville's Police Department seeks a full-time 911 Telecommunicator to work in our Emergency Communications Center.

Interested candidates MUST complete BOTH of the following steps:

  1. Complete a City of Naperville employment application online at
  2. Complete a job skills test with the National Testing Network (NTN). All testing must be completed by March 20, 2020 to be considered. Please go to the National Testing Network (NTN) website to register for the applicant test. The non-refundable cost of the test is $41 and is the responsibility of the applicant (if you already have tested and have a valid score in the NTN system, it is only $9.50 to transfer the score to our department). Please direct all testing questions to NTN Customer Support, 1-866-563-3882. Please do NOT call the Police Department or Human Resources with testing questions.

Only those candidates who have successfully passed the NTN test will be reviewed (including a review of their application) and considered for moving forward in the recruitment process and invited to take a typing test. Only those who then pass the typing test (35 WPM or faster) will be selected for a panel interview with members of the supervisory staff. In addition, post-interview activity includes a separate "sit along" and peer interview in our Emergency Communications Center, police background check and a polygraph examination. If selected for the position, post-offer contingencies include a psychological evaluation as well as a drug screen and physical.

Our training program is 24-26 weeks in duration; the newly-hired employee will learn from different certified trainers on each of the 3 shifts during this period. Upon successful completion of training, he/she will be assigned to a shift. Uniforms are supplied after training. Days off are rotating. This is a Union position. Responsibilities: You will receive telephone calls for service for Police, Fire, Ambulance and other emergency assistance. Specific duties include prioritizing calls and dispatching appropriate units; entering warrants into state/federal law enforcement databases; monitoring alarm systems; and performing a variety of general support duties related to public safety communications. This job is a shift position (it is staffed 24 hours per day, including weekends and holidays). You must be able and willing to work any of the three shifts.


  • To qualify for this position, you must possess a high school diploma (or equivalent) and have at least one (1) year of experience in a job affording contact with the public.
  • As they are critical to job success, strong multi-tasking & keyboarding skills are also required (the minimally acceptable typing speed is 35 wpm).
  • Preferred candidates will possess previous experience in receiving and processing service calls in a law enforcement or fire agency environment, and/or familiarity with computer-aided dispatch (CAD).
  • An associate's degree is also preferred. 

Additional Information:

The City of Naperville, Illinois is a dynamic community of 148,000 residents, conveniently located 28 miles west of Chicago. Various publications have named Naperville as one of the best cities in the United States in which to live. The City has gained national recognition for our family-friendly environment, excellent schools and library system, low crime rate, and vibrant downtown area. It's also a great place to work!

Our municipal government employs over 900 dedicated individuals in a wide range of job categories and provides a dynamic & collaborative working environment, a forward-looking leadership team, and a competitive benefits package.



The City of Naperville complies with the Americans with Disabilities Act (ADA). Individuals needing accommodations in the recruitment process should notify Human Resources in advance at (630) 305-7066.

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