911 Communications Operator

Gurnee Police Department

Contact Information

Address:

Website:

• www.gurnee.il.us

Application Deadline:

• Until Filled

Salary:

• As of May 1, 2019, starting rate of pay is $27.67/hour.

  Candidates with equivalent emergency dispatch experience may be eligible for an accelerated wage rate based on experience.

Position Details

Gurnee Police Department

911 Communications Operator Opportunity

(Full Time)

The Communications Division of the Gurnee Police Department provides consolidated emergency and non-emergency radio and telephone communications support for multiple agencies/communities. The Communications Division also assists with dispatching and communication needs for other Village entities. The Gurnee Communications Division responds to over 145,000 emergency and non-emergency telephone calls per year and dispatches over 100,000 police calls and 14,000 Fire/EMS calls annually.

We are looking for candidates with the following key qualities to join our team:

• ability to quickly learn the operation of equipment and system procedures; 
• ability to make rapid and precise judgments in a real-time work situations; 
• remain calm under conditions that are stressful; 
• coordinate many different processes at once and coordinate actions in relation to the actions taken by others; 
• adjust rapidly to changes in the tempo of work activity; 
• use sound judgment and act decisively in emergency situations; 
• ability to communicate effectively (rapidly, clearly, and distinctly) orally and in writing; and 
• interpersonal skills and characteristics that reflect a service orientation and desire to treat the public with tact, courtesy, and respect. 

Additional desirable qualifications include any or all of the following: 

• Bilingual skills;
• Previous emergency dispatch experience in police and/or Fire/EMS;
• Formal education, certification, or completion of a college level training program in emergency dispatch. 

Other general requirements include:

• US citizen/legal work authorization;
• HS Diploma/GED;
• Ability to accurately type at least 30 wpm;
• Ability to obtain and maintain LEADS full access; and 
• Ability to obtain Emergency Medical Dispatch (EMD) certification prior to concluding the Communications Operator training program as a condition of continued employment. 

Interested candidates are encouraged to participate in a ride-along with Police Officers and/or participate in an observation/sit-in in the Communications Center. To schedule a ride-along or observation, please contact the Police Department at 847-599-7000.

Application available at:

www.gurnee.il.us/jobs

Equal Opportunity Employer

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