Position Details
Tri-Com Central Dispatch (Tri-Com) located in Kane County, Illinois is Now Accepting Applications for the position of IT Manager (Full-time).
Tri-Com provides 9-1-1 and dispatch services for seven (7) police departments and six (6) fire departments primarily located in Kane County in the far western suburbs of Chicago. Tri-Com serves an area of 200 square miles and a population of approximately 225,000 residents. TriCom employs an Executive Director, Deputy Director, IT Manager, Training Manager, CAD Administrator, GIS Administrator, Administrative Coordinator, Radio Technician, QA/QI Coordinator, 18 dispatchers and 3 working shift supervisors. Tri-Com is seeking highly skilled, motivated, and qualified candidates for the position of IT Manager.
Job Summary and Distinguishing Features of the Work:
- Under limited supervision: plans, designs, directs, implements, organizes, operates and executes projects, programs, services, and operations of the Information Technologies Division.
- This position is responsible for the lifecycle of Tri-Com’s information systems infrastructure, including but not limited to: network, cyber security, servers, storage systems, telephone, computer, audio/visual equipment and software related to all systems including the 9-1-1 phone system, computer aided dispatch program and radio management.
- Ensures the telephone and data networks, and all computers, servers, email and voicemail are functional for all Tri-Com employees.
- The Information Technology Manager coordinates the information needs of Tri-Com to ensure consistency with Tri-Com’s overall cyber security and strategic technology plans.
- There is an expectation of after-hours availability in times of hardware or software issues when on-duty staff cannot resolve the issue.
Applicants must meet the following minimum requirements:
Education and Experience:
- Must be 21 years of age
- Bachelor’s degree from an accredited college or university in computer science or related field; minimum of seven (7) years of experience in related field
- Any combination of education, training, and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job
- Experience in the public sector, specifically with information technologies in public safety communications is highly desirable
Licenses and Certifications:
- Must possess a valid Illinois driver’s license
- Microsoft Certification desirable
- Cisco Certification desirable
- ENP Certification desirable
Knowledge of:
- 9-1-1, police and fire/EMS operations and skilled at interacting with staff across all three disciplines
- Personal computer skills, email, record keeping database activity, and word processing
- Computer networks and desktop support
- Management information systems
- Office automation, network and operating systems, various public safety software applications
- Local Area Network (LANs) and Wide Area Networks (WANs)
- GIS and its application to local government and public safety
- All applicable state, federal and local ordinances, laws, rules and regulations
- All computer applications and hardware related to performance of the essential functions of the job
- Department organization, standard operating guidelines and policies, rules, and regulations
- Records retention and FOIA laws
- Mission critical public safety systems, including but not limited to: Computer Aided Dispatch, mobile data computers, 9-1-1 Phone Systems, radio systems, and various public safety related interfaces (i.e. RMS & LEADS)
- Server virtualization (VMware preferred)
- Overall cyber security, firewall configuration and maintenance (Palo Alto knowledge desired), and VPN configuration
- Microsoft SQL Server Database management
- Windows Server configuration and administration
- Windows Workstation configuration and maintenance
How to Apply:
Email or drop off resume, cover letter, and three (3) professional references along with a Tri-Com application.
Applications are available at:
https://tricom911.org/careers
OR
At our facility:
3823 Karl Madsen Drive
St. Charles, IL 60175
Applications will be accepted until the position is filled. Resumes alone will not be accepted.
