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Telecommunicator (Full-Time and Part-Time)

West Central Consolidated Communications


Contact Information


West Central Consolidated Communications
2359 S. Desplaines Avenue
North Riverside, IL 60546

Phone Number:

  • 708-762-5413

Fax Number:

  • 708-447-8641

Position Information

Application Deadline:

  • Open


    • Full-Time: $45,000/year DOQ with competitive benefit package
    • Part-Time: $18.00 - $25.00/hour DOQ with no benefits


  • 34,830

Position Details

9-1-1 Public Safety Telecommunicator

West Central Consolidated Communications

North Riverside, Illinois

West Central Consolidated Communications, North Riverside, IL (combined pop. 34,830)

West Central Consolidated Communications – WC3 began operations in early May 2018 providing 9-1-1 call processing, police, fire, and EMS dispatch for its four member municipalities including; Brookfield, McCook, North Riverside, and Riverside. WC3 exists through intergovernmental agreement of its member municipalities as a local government unit, tasked with the duty to provide citizens the critical link to emergency services.

West Central Consolidated Communications – WC3 is seeking full-time and part-time 9-1-1 Public Safety Telecommunicators to become part of the WC3 dispatch center team. The opportunity to apply for these positions is open ended with periodic testing and recruitment as necessary.

The purpose of this position is to answer 9-1-1 and other incoming phone calls and to process requests for and dispatch police, fire, and EMS services. Determining the accurate location of callers promptly and courteously, while efficiently processing information for dissemination to public safety responders. Adhering to WC3 policy and procedure to ensure timely information processing, while monitoring and recording the status of units on assignment. Talking on and listening to police, fire, and EMS responders on multiple radio systems while working with others in the dispatch center to assist team members with their duties. Use of multiple computer systems, to include 9-1-1 phone and radio systems, computer aided dispatch systems, and mapping systems. Maintaining numerous certifications including Emergency Medical Dispatch (EMD), law enforcement data entry/retrieval systems, and others. Monitoring municipal camera systems, to include jail and prisoner housing. Additional duties also include training new employees, general office tasks, individual training, and answering routine questions from citizens.


Qualifications include:

  • A high school diploma or equivalent.
  • Schedule flexibility, ability to work any shift as assigned, including weekends and holidays.
  • Have a strong moral and ethical character.
  • Demonstrating strong interpersonal skills to include dealing with people that are often in extremely stressful situations.
  • Proficient English language skills, proper usage, spelling, punctuation and grammar.

Preferred qualifications include:

  • Police, fire and/or EMS dispatch experience.
  • A post-secondary degree in public safety or related field.
  • Existing knowledge of public safety communications technology, such as CAD, 9-1-1, and radio systems.

Part-time Position:

$18.00 - $25.00/hour DOQ with no benefits

After hiring and initial training, part-time employees will be provided opportunity to provide their work availability and select schedule openings up to a month in advance.  They can work full shifts or part of a shift, depending on availability and scheduling needs.  Part-time employees are limited to a maximum of 1000 hours per year with the expectation of a minimum of eight (8) hours worked per month to maintain knowledge and skills.

Full-time Position:

$45,000/year DOQ with competitive benefit package

The position is non-exempt under FLSA and overtime can be expected.

  • Pension: All full-time employees are eligible for participation in the Illinois Municipal Retirement Fund (IMRF)
  • Health Insurance: Eligible for participation in North Suburban Employee Benefit Cooperative Benefit Plans (NSEBC), including Blue Cross Blue Shield HMO and PPO health plans, Delta Dental HMO or PPO and, EAP, FSA, and prescription programs.
  • Accrued Leave: 40 hours of vacation leave (beginning after year 1) up to 200 hours after 20 years' service, 5 hours/month sick leave.
  • Uniforms: Uniforms are provided.

Shift Description:

WC3 operates on an 8 hour shift schedule, using a 5-3, 6-2 rotation which includes holidays and weekends.  Employees may be required to work longer than 8 hour shifts, including during holidays and weekends.  Employees must be available to work on short notice, or to remain on shift on short notice as necessary.

Recruitment Process:

At this time, WC3 is looking to accept applications for those interested in part-time or full-time employment.

Additional steps include:

  • Proof of typing skills
  • Personal interview
  • Background check
  • Drug and medical screening
  • Psychological exam

To request an application, please email request to:

All correspondence will be through email.

West Central Consolidated Communications is an Equal Opportunity Employer

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