Public Safety Dispatch Supervisor

Lake Havasu City

Human Resources/Risk Management

Contact Information

Address:

Website:

• www.lhcaz.gov

Phone:

• 928-453-4143

Fax:

• 928-453-4154

Email:

• hr@lhcaz.gov

Application Deadline:

• 10/15/10

Salary:

• $21.11 - $29.55/hour

Sworn:

• 91

Population:

• 55,000

Position Details

EXPERIENCE AND TRAINING:

• High school diploma or general equivalency diploma (GED) and five (5) years of experience in receiving and dispatching emergency and non-emergency calls for assistance, including one (1) year of supervisory experience; OR
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed below

JOB RELATED & ESSENTIAL QUALIFICATIONS:

KNOWLEDGE OF:

Supervisory principles including training, scheduling, assigning, and evaluating work; functions and resources of a police department, fire department, rescue squad, ambulance service, public works, utilities and other public safety departments or organizations; Emergency Medical Dispatch System.

SKILL IN:

Monitoring and evaluating staff; evaluating emergency situations and making decisions under pressure; operating various communication equipment such as radios, telephones and related software applications; communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, sufficient to exchange or convey information and to receive work direction.

PHYSICAL ABILITY:

Sufficient to sit, be mobile, finger, talk, hear, see, and perform repetitive motion; exert up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body; sedentary work involves sitting most of the time.

VISUAL ABILITY:

Sufficient to operate vehicles; operate equipment, computers and related software, calculator, copy and fax machines, telephone, to read and write reports, correspondence, instructions, etc.

HEARING ABILITY:

Sufficient to hold conversation with others in person, and by telephone.

SPEAKING ABILITY:

Sufficient to communicate effectively with others in person, and by telephone.  Freedom from mental disorders that would interfere with performance of duties as described.

NOTE:  IT IS THE RESPONSIBILITY OF AN APPLICANT WITH A DISABILITY REQUIRING ACCOMMODATION IN THE SELECTION PROCESS TO CONTACT HUMAN RESOURCES/RISK MANAGEMENT TO REQUEST SUCH AN ACCOMMODATION PRIOR TO THE CLOSING DATE OF THIS RECRUITMENT

JOB RELATED AND ESSENTIAL DUTIES:

• Responsible for performing all duties of a dispatcher in addition to supervising and training dispatchers
• Answering 911 calls
• Receiving, prioritizing, evaluating, and dispatching emergency and non-emergency calls for service
• Resolves minor problems and complaints in communication center
• Performing criminal history, plate and drivers license checks
• Teletyping documents to other agencies
• Communicating with emergency personnel via radios or phones to dispatch information
• Monitoring security panels and cameras, in jail and holding cells Operating jail and door control panel
• Receiving , evaluating, and distributing teletype messages
• Maintain regular attendance
• Other duties of similar nature or level

SPECIAL REQUIREMENTS:

• Possession of or ability to obtain a valid Arizona driver's license of appropriate class
• Ability to obtain Arizona Criminal Justice System (ASJIS) Level A Certification within six (6) months of appointment
• Association of Public Safety Communication Official (APCO) Telecommunicator I certification within one (1) year of appointment
• Association of Public Safety Communication Official (APCO) Training Officer Certification within one (1) year of employment
• Emergency Medical Dispatching (EMD) Certification and Telephone Communication Device for the Deaf (TDD) Certification based on availability of training
• CAD experience required
• Ability to pass background investigation and polygraph examination

EXAMINATION:

The City reserves the right to consider only the most highly qualified applicants for the succeeding examination processes: Training and Experience Evaluation, Written/Skills Examination, Oral Board Interview, Personnel Evaluation Profile (PEP), Background and Polygraph Exam.  Appointment subject to successful background investigation and City-paid post-employment medical/drug examination after offer of employment has been made.

APPLY TO:

Obtain and submit a completed City application along with copies of certifications to:

Lake Havasu City

Human Resources/Risk Management Division

2330 McCulloch Boulevard N

Lake Havasu City, AZ 86403

Phone: 928-453 4143

TDD: 928-855 3945

www.lhcaz.gov

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