Ideal Candidate Statement:
- Previous clerical, administrative, or dispatching experience;
- Experience in emergency dispatching, law enforcement, and/or emergency-related services is highly desirable;
- Ability to operate a variety of communications and office equipment;
- Poise; alertness; keenness of observation; firmness; tact; reliability; good judgment; and a state of physical and mental health consistent with the ability to perform assigned duties;
- The ability to communicate effectively with others who may be agitated, have an altered state of consciousness, injured, hysterical or angry, and from a variety of socio-economic backgrounds;
- Ability to quickly prioritize and take appropriate actions;
- Ability to minimally meet all Public Safety Dispatcher Selection Requirements as prescribed by the California Commission on Peace Officer Standards and Training (CA POST), POST Administrative Manual sections 1956-1960
- Ability to successfully pass the CA POST Public Safety Dispatcher Basic Training within 12 months of employment
Position is 75%, 12 month, classified position.
Salary and benefits prorated for less than 100% position.
Flexible schedule is a must. Must be available for Evening/Swing Shift.
- Ohlone prides itself as a Learning College with the motto of "A World of Cultures United in Learning" and we are looking for staff who embrace diversity in serving students of varied backgrounds and learning styles, highly ethical, trustworthy, credible, loyal and is respectful of diverse views and opinions;
- The college has a firm commitment to environmental sustainability and looks to all employees to support this important goal.
Job Description Summary:
Position will be open until filled. First review of applications will begin 8/25/2020. The District reserves the right to hire one or more Dispatchers from this pool of qualified candidates.
Under the direction of the Chief of Campus Police Services, receive and transmit routine and emergency radio messages and telephone calls from personnel and the public; process and respond to requests from field personnel for information; dispatch police, fire and medical personnel as appropriate; maintain related records and logs; provides general clerical support to the department.
Knowledge Skills and Abilities:
- Telephone and radio procedures, techniques and etiquette.
- Oral and written communication skills.
- Interpersonal skills using tact, patience and courtesy.
- Data control procedures and data entry operations.
- Correct English usage, grammar, spelling, punctuation and vocabulary.
- Operation of a computer and assigned software.
- Record-keeping techniques.
- Modern office practices, procedures and equipment.
- Receive and transmit routine and emergency radio messages and telephone calls from personnel and the public.
- Process and respond to requests from field personnel for information.
- Dispatch police, fire and medical personnel according to established guidelines and procedures.
- Maintain a variety of records and logs.
- Assure confidentiality of records.
- Learn policies and objectives of assigned program and activities.
- Learn local geography, street locations, important buildings and landmarks of the area.
- Learn police, fire and medical organization, operations, radio procedures and dispatch guidelines.
- Communicate effectively both orally and in writing.
- Establish and maintain cooperative and effective working relationships with others.
- Complete work with many interruptions.
- Operate a computer and assigned software.
- Work confidentially with discretion.
- Work patiently with individuals who exhibit emotional stress or other demanding situations determining proper course of action.
- Respond to radio and telephone calls and perform clerical duties simultaneously.
- Perform specialized and complex clerical duties involving independent judgment and action within an assigned office and requiring in-depth knowledge of an organization-wide function or program; assist in assuring smooth and efficient office operations.
- Receive calls and send radio messages to and from security personnel; route calls and dispatch officers to campus locations; coordinate flow of communications between organizational services to assure appropriate and timely response to local needs and emergencies.
- Respond to informational requests from personnel; utilize an assigned computer system to input data and extract information related to incidents and reports; input ticket, appeal and hearing information into an assigned database; establish and maintain automated records as directed.
- Maintain various logs concerning daily activities, services dispatched and related information; maintain records related to dispatch activities, incidents and assigned duties; research, compile, prepare and maintain statistics relating to the Jeanne Clery Act.
- Operate standard office and dispatch equipment including a telephone, radio system, computer and assigned software.
- Communicate with campus administrators, local police, fire, animal control and medical emergency units to exchange information, coordinate activities and resolve issues or concerns; confer with outside fire, police and medical agencies to request and provide assistance and information as needed.
- Monitor inventory levels of office supplies; order, receive and maintaining inventory of office supplies. Order and maintain inventory of a variety of materials.
- Respond to inquiries and provide general information to the public regarding security services and procedures; issue and distribute keys and parking permits to staff.
- Perform related duties as assigned.
Education and Experience:
- Any combination equivalent to: graduation from high school and sufficient training and experience to demonstrate the knowledge and abilities listed above.
Entry Level Applicants must submit the following:
- Verification of successful completion of the P.O.S.T. Entry Level Dispatch Selection Test Battery examination (Education and Experience section).
- "TScore" documentation (of 50 or higher) from another California Public Agency.
The certification of the examination must be dated within 6 months of the applying.
Lateral Applicants must submit documentation of one of the following:
- Possession of a valid State of California Peace Officer Standards and Training (P.O.S.T.) Dispatcher Basic certificate; OR
- Currently working as a public safety dispatcher, and can show proof of successful completion of the agency specific dispatcher training program.
If you are interested in obtaining your T-Score, please follow the link below:
Salary Range: Range 32 ($47,184 - $60,252)
Posting Number: S127-14
Transcripts issued outside the United States require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the filing deadline.
Immigration Reform & Control Act of 1986:
Applicants selected for positions will be required to provide identification and employment eligibility as outlined in the federal "Immigration Reform & Control Act of 1986."
A multi-campus single community college district, Ohlone College is located in the southern portion of the San Francisco Bay in California; serving 12,000 students per year. The District has a main campus in the City of Fremont and a newly constructed campus in the City of Newark. Ohlone College is an ethnically diverse institution that promotes innovation and continuous improvement in departments and divisions. The College is named for the native population living in the area when Mission San Jose was founded. The Fremont campus is located just south of the historical Mission. The Newark Campus is located near Interstate 880 and emphasizes programs in health, environment, and technology.
EEO Statement Summary:
The District is strongly committed to the principles of equal opportunity and to hiring qualified staff who reflect the diversity of our community. The District encourages a diverse pool of applicants and does not discriminate on the basis of sex, race, religious creed, color, national origin, ancestry, age (40 or over), medical condition, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, disability, military and veteran status, pregnancy/childbirth/breastfeeding or related medical condition or any other protected basis in any of its policies, practices, or procedures. The college encourages applications from all qualified applicants.
If you have a disability and are in need of special services, equipment, or facilities in order to apply or interview for this opening, please call the Human Resources office at: (510) 659-6088.
Conditions of Employment:
Offers of employment are contingent upon Governing Board approval. Employment with Ohlone Community College is not complete or official until applicants meet all pre-employment requirements. All new employees are required to submit official transcripts and proof of freedom from tuberculosis. In addition you will be required to provide identification and employment eligibility as outlined in the federal "Immigration Reform & Control Act of 1986." Pre-employment tests and/or medical examinations may be required. Ohlone Community College does not sponsor H1B visas. Employees must sign the Oath or Affirmation of Allegiance and submit fingerprints for CA Department of Justice clearance.
To apply for the position, please visit: