Public Safety Telecommunicator

CenCom Public Safety Communications Center


Contact Information


CenCom Public Safety Communications Center
911 N. Lotus Drive
Round Lake Beach, IL 60073

Position Information

Application Deadline:

  • Until Filled


  • Starting: $49,813 - $71,015 DOQ with an outstanding benefits package

    Benefits offered may include the following:

    • Health Insurance
    • Dental Insurance
    • Life Insurance
    • Participation in the Illinois Municipal Retirement Fund (IMRF)
    • Paid Holidays
    • Vacation & Sick Leave
    • Employee Assistance Program

Position Details

Position Announcement:

911 Public Safety Communications Telecommunicators

CenCom is seeking full-time and part-time 911 Public Safety Telecommunicators to become part of the CenCom E9-1-1 Public Safety Dispatch Center team. The opportunity to submit an application for employment is currently open ended, with periodic opportunities for testing and advancement in the recruitment process. (see application instructions for more information).

CenCom 911 Public Safety Communications is located in Round Lake Beach, Illinois  and is now accepting applications for the position of Telecommunicator (Full-time).

CenCom is an accredited multi-jurisdictional consolidated  communications center with a certified training program. CenCom provides communication services for nine Public Safety Agencies for primary dispatch of Police, Fire and EMS and also serves as the MABAS Division 4 communications dispatch. CenCom Public Safety Communications Center has been a consolidated communications center for 29 years and continues to be an area leader in providing Public Safety Communications.

The Essential Functions of this position is to:

  • Receive and process emergency and non-emergency calls from the public requesting police, fire, medical or other emergency services.
  • Determine the location and nature of the emergency, establish priorities, and dispatch police, fire, ambulance or other emergency units as necessary in accordance with CenCom's written policies, procedures.
  • Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police, fire and medical units.
  • Monitor and process direct emergency alarms, answer and process non-emergency calls for assistance.
  • Enter, update and retrieve information from a variety of computer systems including a Computer Aided Dispatch (CAD).
  • Monitor multiple public safety radio frequencies.
  • Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data.
  • Maintains required certifications to provide Emergency Medical Dispatch (EMD) and police related data entry and queries.
  • Periodically conduct a video check of incarcerated prisoners in the CenCom Detention Facility
  • Additional duties include monitoring dispatch equipment and systems; researching computer records, updating and maintaining computer files and databases; answering routine questions and completing general office duties.


Requirements include:

  • High School degree or equivalent.
  • A minimum of one year of direct 911 dispatching experience is preferred.
  • Must have the ability to read and speak English, read contents on a computer screen and observe the work site simultaneously.
  • The successful candidate will have a strong work ethic and a sense of duty and responsibility to the safety and welfare of the public, and be able to communicate effectively, both orally and in writing.
  • Attention to detail and ability to work successfully with other team members is a must.
  • The ability to work effectively under sometimes stressful situations is a must.
  • Successful candidate must be willing to work days, evenings, weekends, and holidays, and must be available for shift coverage with short notice.


The Dispatch Center operates under two teams of 12-hour shifts, with a 14-day rotation. Shift A: 7:00am - 7:00pm, Shift B: 7:00pm - 7:00am. Week 1 - Work: Monday, Tuesday, Friday, Saturday, Week 2 - Work: Sunday, Wednesday Thursday. Dispatchers are required, on occasion to work 16 consecutive hours and are required to work days, evenings, nights, weekends, and holidays, and must be available for shift coverage with short notice.

Application Instructions:

Download and complete the application:



Submit along with your resume to CenCom via:

Mail service


Emailed to:

Subject: "Applicant"

Faxed resumes or applications will not be accepted.

Selection Process:

Qualified applicants will move forward to the testing process. The timed audio test is specifically designed to test an applicant's multi-task split-ear abilities, listening skills, information recall, audio/visual coordination, ability to record critical data and memory retention. Selection Process: Applicants passing the test component will be considered for an oral interview that may be held in-person or via Zoom. Finalists will be subject to a pre-employment background investigation and medical screening, including a drug screen. Applicants may also participate in a psychological exam.

CenCom E9-1-1 Public Safety Communications Center

911 N. Lotus Drive

Round Lake Beach, IL 60073


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