Alarm Operator (Telecommunicator)

Regional Emergency Dispatch (RED) Center

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Contact Information

Address:

Regional Emergency Dispatch (RED) Center
1842 Shermer Road
Northbrook, IL 60062

Position Information

Application Deadline:

  • 11/30/20
  • @ 4:00 PM

Salary:

  • Starting as of 1/1/21: $58,203

    RED Center offers a generous comprehensive benefits package that includes:

    • Health, Dental and Vision Care (with employee contribution)
    • Employer paid life insurance
    • Enrollment in the Illinois Municipal Retirement Fund (IMRF), with optional participation in an employee funded 457 Retirement Plan
    • Holiday Pay
    • Vacation Leave

Position Details

Reports To:

Shift Supervisor

Summary:

The Regional Emergency Dispatch Center (RED Center) is currently seeking applicants for the position of Alarm Operator (Telecommunicator), for full-time employment in our multi-agency communications center. RED Center dispatches FIRE and EMS services for 14 communities, as well as serving M.A.B.A.S. Division 3 dispatch, along with critical roles in Divisional and Statewide response plans.  

Duties include, but not limited to:

  • Receiving, processing and dispatch of FIRE/EMS related service for emergent and non-emergent calls
  • Maintaining accountability of companies and equipment for the affiliate departments/agencies
  • Alarm monitoring for multiple agencies 

Candidates must:

  • Have the ability to proficiently operate a Computer Aided Dispatch (CAD) terminal and multi-faceted communication devices.
  • Be skilled in keyboard use, exercise good judgment and be able to maintain a high level of confidentiality in the performance of duties.
  • Multi-task efficiently and under pressure.
  • Be able to work weekends, holidays, extended hours in emergency, disaster or other situations influenced by workload or staffing shortages.
  • Have a professional demeanor and sensitivity necessary to maintain an effective working relationship with other employees, related public safety personnel and the public at large. Situations may involve emergency circumstances and high stress levels. 

The shift is a rotating shift, working four 12-hour shifts, the first two of which are 6am-6pm and the second two shifts are 6pm-6am, and then having four days off.   

Applicants that most closely meet the needs of the position will be invited to participate in the testing and interview process. Final selection is contingent upon a background check, psychological evaluation, physical examination and pre-employment drug testing. RED Center reserves the right to alter this process.

Qualifications:

  • High School Diploma or G.E.D. equivalent
  • Must be of good moral character
  • Must submit to the all testing (Written/Computer aided testing, physical, psychological exam, drug screening, hearing test)
  • Preferred 1-3 years – Public Safety/Dispatch experience, but not required 

To Apply:

Forward your resume, cover letter, and two personal and two work related references via email to:

kfalco@redcenter.org

Deadline: 4:00 pm Monday, November 30, 2020.

Please reference RED Center Employment in the subject line of your email.  

Hard copies and faxed resumes will be declined.

*RED Center is an equal opportunity employer.  All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.



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