Telecommunicator

Village of Lake Zurich

Human Resources

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Contact Information

Address:

Village of Lake Zurich
Attn: Human Resources
70 E. Main Street
Lake Zurich, IL 60047

Position Information

Application Deadline:

  • Until Filled

Salary:

  • The starting salary for this position is $26.20 – $27.31 per hour dependent on qualifications.

    BENEFITS:

    • Medical, dental, and vision insurance
    • Paid life insurance
    • 8 hour shifts; 5 on 2 off/5 on 3 off schedule 
    • 4 paid personal days
    • Paid vacation time
    • Paid sick time
    • Participation in Illinois Municipal Retirement Fund (IMRF)
    • Representation by the Fraternal Order of Police (FOP) 
    • New hires receive 12-15 weeks paid on-the-job-training


Position Details

Join our fast-paced environment helping those in emergency and non-emergency situations.

POSITION:

The Village of Lake Zurich has an immediate need for qualified candidates for the position of Telecommunicator.  Telecommunicators serve as the central coordination point between emergency services and the public.  They receive and respond to 911 calls or other electronic requests for emergency assistance, including law enforcement, fire, medical, and other emergency/non-emergency services.  Lake Zurich provides 24/7 service for Lake Zurich Police/Fire, Kildeer Police, Hawthorn Woods Police, Island Lake Police, Tower Lakes Police and Wauconda Police/Fire.

ESSENTIAL FUNCTIONS:

  • Answer emergency and nonemergency phone calls and in person requests.
  • Monitor multiple radio frequencies for six police departments, two fire departments, ISPERN, and IFERN.
  • Dispatch police, fire, and EMS for all emergent and non-emergent requests. Monitor the status of all units (police, fire, or EMS) throughout the entire incident request.
  • Gather information and forward to the appropriate department if needed. (public works, transportation department, etc.)
  • Create and receive information through a computer aided dispatch system (CAD). 
  • Maintain required certifications (Emergency Medical Dispatch (EMD), LEADS, CPR).
  • Access, enter, or modify LEADS entries according to LEADS policies, procedures, and guidelines. 
  • Monitor and operate security cameras and doors.
  • Monitor burglar and fire alarm systems at businesses and residences.
  • Be able to function as a liaison to the public for Police, Fire, and Village services.

QUALIFICATIONS:

  • Must be at least 18 years of age.
  • Must have a high school diploma or equivalent. 
  • Must be able to work an 8 to 12 hour shift, weekends and holidays.
  • Ability to split ear and multitask on a regular basis.
  • Ability to operate a variety of office equipment. 
  • Ability to prioritize a large call volume and disseminate the information accurately and in a timely manner during stressful situations.  
  • Must be able to pass the applicant testing, background investigation, medical exam, hearing test, and drug screening. 
  • Must be able to accurately type 40 words per minute with 98% accuracy.
  • Must possess excellent verbal, written, and communication skills. 
  • Must exercise good professional judgment.
  • Must be self-motivated and require little direct supervision.
  • High degree of professionalism and confidentiality.
  • Any form of Law, Fire, or EMS experience desirable.

PHYSICAL REQUIREMENTS:

  • Ability to hear and speak to exchange information on the phone, radio or in person.
  • Dexterity of hands and fingers to operate office equipment.
  • Ability to sit or stand for extended periods of time.
  • Ability to read computer screens and various documents. 
  • Ability to visually observe multiple monitors, to include video surveillance, mapping and weather. 
  • Ambulatory to serve the public at a service counter/window and to perform prisoner checks through a viewing window and/or cell doors.

PROCESS:

Apply with resume and cover letter to:

Human Resources

Village of Lake Zurich

70 E. Main Street

Lake Zurich, IL 60047

OR

E-mail:

hr@lakezurich.org

Position open until filled.

The Village of Lake Zurich complies with all federal and state laws regarding discrimination and equal employment opportunity.



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