Position Details
Village of Fox Lake Employment Opportunity
Telecommunicator
JOB ID Code #20-04
FLSA Status:
Full-time, Non-Exempt position
Position is represented by the Fraternal Order of Police
BACKGROUND:
The Village of Fox Lake (population 10,700) is located 55 miles northwest of downtown Chicago and 20 miles west of Waukegan, Illinois. Fox Lake is located in Lake and McHenry counties. The Village is located on the South Shore of Pistakee Lake, Nippersink Lake, and Fox Lake, three connected water bodies that form part of the Chain O’Lakes system. The Village of Fox Lake has a total area of 9.942 square miles of which around 20% is water.
The Village of Fox Lake is seeking interested applicants for the position of Telecommunicator, for the Village’s FoxComm 911 Center.
The FoxComm 911 Center is an Accredited Center of Excellence awarded by the International Academy of Emergency Dispatch operating a multi-agency 9-1-1 Public Safety Answering Point owned by the Village of Fox Lake that provides police, fire and EMS communications for four Police Departments and three Fire Protection Districts. FoxComm utilizes computer aided dispatch, Zetron touch screen radio and phone systems and provides Emergency Medical instruction via Medical Priority ProQA Emergency Medical Dispatch protocols.
The Telecommunicator receives, evaluates and processes incoming emergency and non-emergency calls from the public requesting police, fire, medical or other emergency and non-emergency services. This position operates a variety of communication equipment, including base radio equipment, telephone, LEADs system, alarm boards and similar devices for the monitoring, receipt and transmittal of emergency and non-emergency messages. The position is also responsible for entering, updating and retrieving information from a variety of computer systems to ensure emergency and non-emergency calls are processed in accordance with established policy, procedures and guidelines. The Telecommunicator shall be responsible for video surveillance of security monitors and doors within any of the Public Safety Facilities serviced by FoxComm.
FoxComm is a 24 hour, 7 days a week operation and applicants must have the desire and ability to work any shift, including weekends and holidays.
DUTIES AND RESPONSIBILITIES:
Essential duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties dose not exclude them if the work is similar, related of logical to the position.
- Answers emergency and non-emergency calls, gathering required and pertinent information related to the reporting situation; accurately follows Emergency Medical Dispatcher (EMD) protocols on medical calls to the academy accreditation standards; processes event information for dispatch via multiple public safety radio frequencies, Computer Aided Dispatch (CAD) and/or other computers; refers caller to appropriate agency; notifies other agencies, departments or officials as required; and logs necessary information;
- Dispatches appropriate police, fire, medical and other emergency services to emergency and/or non-emergency events; monitors and processes direct emergency alarms and TTY equipment; maintains communication with police, fire and medical field personnel via multiple public safety radio frequencies, Computer Aided Dispatch and/or other computers;
- Questions callers to determine their locations and the nature of their problems to determine type of response needed; obtains information from all relevant sources; determines response requirements and relative priorities of situations; uses multi-tasking skills to dispatch units in accordance with established procedures; prioritizes incoming calls and radio traffic for the duration of assigned shift;
- Operates the Illinois State Police and NCIC system for the receipt, transmittal and storage of a variety of law enforcement related information; assists department personnel and other law enforcement authorities by retrieving information on vehicle registrations, license plates/driver’s license numbers, criminal histories and other data; periodically enters and cancels information for the maintenance of an accurate, current system;
- Monitors closed circuit television equipment for the surveillance of facility hallways, cells, doors and other external and internal areas; remains alert of unusual activity, disturbances, potential security breaches and other problems necessitating the dispatching of assistance;
- Maintains national computer files by entering, modifying, canceling and clearing information for the appropriate database systems; for use on both the local, state and national levels, processing inquiries for information requested by law enforcement officials; and confirming information from/for other agencies;
- Completes general office duties by maintaining a variety of official logs, contacting other agencies to obtain or provide vital and pertinent information, and assisting police and fire, medical or other emergency services in preparing documentation, paperwork and reports as requested; enters accident reports, complaint forms and other materials; maintains files of warrants and other law enforcement related information;
- Maintains status logs indicating location of squads, fire trucks and ambulance units in route to a scene and related personnel, emergency equipment status and other related information; dispatches tow trucks or other emergency equipment to the scene of an accident or emergency based upon identification of problem and request by officer in charge of scene;
- Briefs and orients relieving shift personnel of current tickets, dispatches and calls, as well as informing supervisors;
- Initiates weather alert tests; notifies the service communities of all weather related emergencies by the activation of the assigned notification sources, including reverse 911 and all hazard sirens if provided for activation;
- Attends training on a continuing basis as related to the position;
- Complies with all safety procedures and policies of the Village;
- Performs related work as required.
QUALIFICATIONS:
- A High School diploma or equivalent is required;
- At least two (2) years previous work experience that demonstrates the ability to work with others as part of a team and individually; experience working in high-stress situations; public contact and customer service experience or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above;
- Experience with emergency services communication is desired;
- This position also requires successful job assessment scoring of 70 or higher and the ability to complete/maintain operator qualifications for state law enforcement computer system, Emergency Medical Dispatch Certification and APCO basic 40-hour certification.
HOW TO APPLY:
All qualified candidates should submit a completed job application (blank application located on the Village of Fox Lake’s website at http://www.foxlake.org/jobs.aspx), cover letter, resume, and a list of three (3) professional references to:
hr@foxlake.org
Indicate (Job ID #20-04) in the subject line.
Hard copy (mailed, faxed, or hand delivered) applications will be declined.
DEADLINE:
The position is available until filled.
For more information about the Village of Fox Lake, please visit our website at:
www.foxlake.org
Persons requiring reasonable accommodations under the Americans with Disabilities Act are asked to contact the Human Resources Division at 847-587-3971.
THE VILLAGE OF FOX LAKE IS AN EQUAL OPPORTUNITY EMPLOYER
