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Telecommunicator

WESCOM

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Contact Information

Address:

WESCOM
24600 W Presidential Avenue
Plainfield, IL 60544

Phone Number:

  • 815-267-8300

Position Information

Application Deadline:

  • 02/12/21
  • @ 4:00 PM

Salary:

  • Starting: $40,684.80

    The salary range for this position is $40,684.80 to top salary $71,780.80 annually.

    WESCOM offers competitive benefits package.

Sworn Officers:

  • 36

Population:

  • 350,000

Position Details

FULL-TIME TELECOMMUNICATOR POSITION

Western Will County Communications Center (WESCOM) is a consolidated emergency communications center serving eight police agencies and twelve fire agencies. WESCOM employs 27 full-time and 9 part-time Telecommunicators.

ESSENTIAL JOB FUNCTIONS: 

  • Answers incoming emergency and routine assistance calls.
  • Independently assesses need and urgency of requests and situations and dispatches emergency response personnel including law enforcement personnel, firefighters, emergency medical personnel and others to incident/accident scenes.
  • Receives and accurately relays/transcribes information, messages and requests for the Communications Center.
  • Enters data and information into WESCOM and State computer databases.
  • Operates radio and telecommunication systems including computer aided dispatching equipment (CAD), telephone device for the deaf (TDD/TTY), fax machines, and telephones.
  • Maintains knowledge of current communication policies and procedures and state, national and local dispatch standards.
  • Participates in on-going training.
  • Answers telephone requests for information, performs emergency warning notifications, performs clerical and general office functions, provides court testimony as required.
  • Monitors bank, business, and residential alarms, and notifies appropriate person/agency as required, operates LEADS system: Enters stolen vehicles/items, missing persons and other information, maintains logs, records and files as required. 

QUALIFICATIONS:

  • High School Diploma or equivalent and must successfully complete general knowledge written test, grammar test, and listening tests.
  • Must be 20 years of age at time of application.
  • Successfully and accurately pass a typing test at 35 words per minute working knowledge of computers.
  • Prior public safety dispatching experience desirable.
  • Bilingual skills desirable.
  • Obtain LEADS certification within one year of employment and annually maintain LEADS certification.
  • Obtain CPR and Emergency Medical Dispatch certifications within one year of employment and maintain CPR and EMD certifications.
  • No felony convictions, and submit to a criminal history check. 

SKILLS AND ABILITIES:

  • Communicate effectively with the general public, co-workers, and emergency service agencies both verbally and in writing.
  • Ability to multitask and prioritize.
  • Ability to responsibly and independently apply situational reasoning ability by exercising judgment, decisiveness and creativity in emergency situations involving a variety of pre-defined duties subject to frequent change. Maintain confidentiality.
  • Ability to work in a team environment.
  • Receive and process constructive criticism in a professional manner. 

WESCOM is seeking top candidates who can provide quality service in a busy 9-1-1 center.

Applicants whose experience and skills most closely meet the needs of this position may be invited to participate in testing exercises.

INSTRUCTIONS FOR APPLYING:

MUST COMPLETE THE APPLICATION BY FEBRUARY 12, 2021 at 4:00 PM.

Applications must be submitted at:

WESCOM

24600 W. Presidential Avenue

Plainfield, IL 60544

Applications may be obtained through our website:

http://www.wescom-9-1-1.org

OR

Request that the application be sent via email:

ctooley@wescom-9-1-1.org

A COPY of your Driver's License, a COPY of your Birth Certificate, a COPY of your Social Security Card, and a COPY of your High School Diploma or equivalent must be submitted with your application. (we do not accept originals)

  • MUST COMPLETE A TYPING COMPETENCY TEST BY: February 12, 2021
    • Where: THE RESERVES, 301 Vertin Blvd., Shorewood IL.
    • Call 815-556-8275 for an appointment.
    • The fee for this test is $25 and is non-refundable.
    • Your typing test results need to be turned in with your completed application.
  • MUST ATTEND THE ORIENTATION SESSION:
    • You will be notified of the date/time.
    • Orientation will be held at WESCOM.
  • AT THE ORIENTATION SESSION, MUST BRING A GOVERNMENT PHOTO ID SUCH AS A VALID DRIVERS LICENSE.
  • Top qualifying candidates may be invited for further testing and interviews.
    • Final selection is contingent upon a background check, and pre-employment physical which includes drug testing. 

WESCOM reserves the right to change this process at any time.

If you are interested in this career opportunity, please contact WESCOM at:

815-267-8300

OR

For further information e-mail: 

ctooley@wescom-9-1-1.org



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