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Emergency Communications Shift Supervisor

QuadCom 9-1-1

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Contact Information

Address:

QuadCom 9-1-1
505 Elm Ridge Road
Carpentersville, IL 60110

Phone Number:

  • 847-428-7015

Fax Number:

  • 847-428-8788

Position Information

Application Deadline:

  • 02/01/21
  • @ 12:00 noon

Salary:

  • Currently starting salary for a Shift Supervisor is $66,872.00 annually. Yearly increases are based on a union contract.

    Benefits Include:

    • Medical and Dental Insurance (with employee contribution)
    • Vision (covered by employer)
    • Enrollment in the Illinois Municipal Retirement Fund
    • Holidays
    • Personal Days
    • Competitive Vacation Package

Population:

  • 68,000

Position Details

QuadCom is a multi-jurisdictional, Police/Fire/9-1-1 Dispatch Center that provides emergency communications to ten municipal police and fire departments/fire protection districts located in northern Kane County, Illinois. QuadCom is also the primary dispatch center for MABAS Division 2.

QuadCom staffs 14 full time telecommunicators, three of which are Shift Supervisors. Shifts run from 7am-3pm, 3pm-11pm, and 11pm-7am with 30 minutes pay-back training time at the beginning of each shift. This allows for the 5 days on – 2 days off, and five days on – 3 days off (5/2-5/3) rotating schedule. After training, the supervisor will be assigned to a permanent shift, which is currently midnights. Shift bids occur annually in September of each year.

QuadCom is currently accepting applications for the position of Full-Time Emergency Communications Shift Supervisor.

Supervisory duties include:

  • Monitoring the performance of each employee under their supervision
  • Directing and over-seeing the work flow in the communications room
  • Enforcing all standard operating procedures, performance of call taker and dispatching duties
  • Investigation of all complaints against telecommunications personnel
  • Monthly employee quality assurance reviews of their assigned shift
  • Attending communications related meetings outside of the scheduled shift as necessary 

Qualifications:

  • A successful candidate will have five (5) years dispatch experience and possess a strong work ethic as well as a sense of responsibility to the safety of the public and agency members working in the field.
  • The ability to maintain a good rapport with member agencies as well as with team members is essential.
  • Strong candidates will be able to make decisions independent of prevalent opinions within the room.
  • Preferred candidates will possess a strong teamwork mentality and strive to uphold morale within the communications center. 

Requirements:

  • Have a minimum of five (5) years 911 dispatch experience
  • Be 21 years of age
  • Possess a high school diploma or equivalent
  • Pass a CritiCall test, written test of general knowledge, essay exam, oral interview, Director's review, and background investigation
  • Have the ability to obtain and maintain required Certifications
  • Reside within 35 miles of QuadCom within one year of employment 

Pre-employment Process:

The successful candidate must pass a CritiCall test, written exam, essay exam, oral interview before a panel of Public Safety Professionals, and is subject to the Director's review. Any job offers are contingent upon background investigation and Psychological Exam.

Upon receiving a conditional job offer, a physical examination including a drug screen and hearing test must be completed. 

Applications are available for pick up at:

QuadCom 911

505 Elm Ridge Road

Carpentersville, Illinois 60110

OR

Download an Application at: 

http://quadcom911.org/

Application Deadline:

February 1, 2021 by 12 noon

All Cover Letters and Resumes must be accompanied by a QuadCom Application to be considered.



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