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911 Communications Operator

Gurnee Police Department

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Contact Information

Address:

Gurnee Police Department
100 N. O'Plaine Road
Gurnee, IL 60031

Phone Number:

  • 847-599-7000

Fax Number:

  • 847-623-9475

Position Information

Application Deadline:

  • 04/25/19
  • @ 3:00 PM

Salary:

  • Starting: $27.06/hour (As of May 1, 2018, starting rate of pay is $27.06 / hour; rate is subject to adjustment May 1, 2019 based on terms of the collective bargaining agreement. Experienced candidates may be eligible for an accelerated wage rate based on experience.)


Position Details

Gurnee Police Department

911 Communications Operator Opportunity

(Full Time)

The Communications Division of the Gurnee Police Department provides 24 hour consolidated emergency and non-emergency radio and telephone communications support for multiple agencies / communities.  The Communications Division also assists with dispatching and communication needs for other Village entities.  The Gurnee Communications Division responds to over 145,000 emergency and non-emergency telephone calls per year and dispatches over 100,000 police calls and 14,000 Fire/EMS calls annually.

We are looking for candidates with the following key qualities:  ability to quickly learn the operation of equipment and system procedures; ability to make rapid and precise judgments in a real-time work situations; remain calm under conditions that are stressful; coordinate many different processes at once and coordinate actions in relation to the actions taken by others; adjust rapidly to changes in the tempo of work activity; use sound judgment and act decisively in emergency situations; ability to communicate effectively (rapidly, clearly, and distinctly) orally and in writing; and interpersonal skills and characteristics that reflect a service orientation and desire to treat the public with tact, courtesy, and respect.

In addition to these key qualities, other requirements and desirable qualifications include:

  • US citizen / legal work authorization
  • HS Diploma / GED
  • Ability to accurately type at least 30 wpm
  • 18+ months experience of 911 dispatching experience in police and fire/EMS preferred but not required
  • Current or previous LEADS full access certification [or equivalent state system]
  • The successful candidate must have the ability to obtain and maintain LEADS full access and EMD certification prior to concluding the Communications Operator training program as a condition of continued employment.
  • Other desirable or strongly preferred qualifications include Emergency Medical Dispatch (EMD) certification and/or bi-lingual skills.

 

Candidates are encouraged to participate in a ride-along with Police Officers and/or participate in an observation / sit-in in the Communications Center.  To schedule a ride-along or observation, please contact the Police Department at 847-599-7000.

As of May 1, 2018, starting rate of pay is $27.06 / hour; rate is subject to adjustment May 1, 2019 based on terms of the collective bargaining agreement.  Experienced candidates may be eligible for an accelerated wage rate based on experience. 

Full Information Packet and Application are available at:

www.gurnee.il.us

Deadline for returning application materials is 3:00 p.m., Thursday, April 25, 2019.

Equal Opportunity Employer 



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